Effective Date: August 24, 2026
At troviica.shop, operated under the official business brand name Troviica, we are dedicated to providing clear, transparent, and reliable shipping services for all our customers across Germany. Please review our complete shipping policy below to understand order cut off times, processing schedules, delivery estimates, and handling policies.
We ship exclusively within Germany. We offer standard ground delivery to all valid residential and commercial addresses all over Germany.
We provide Free Shipping on all orders delivered within Germany. There are no hidden fees, unexpected surcharges, or minimum order thresholds required for free delivery.
Our daily order cut off time is 3:00 PM CET (Central European Time). Orders placed before 3:00 PM CET on business days will enter handling and processing on the same business day. Orders received after 3:00 PM CET, or during weekends and official holidays, will begin processing on the following business day.
Our order handling time is 0 to 1 business days (fulfilled Monday through Friday). During handling, products undergo quality inspection, protective packaging, and carrier dispatch preparation. Orders are not processed or dispatched on weekends or public holidays.
Once your parcel leaves our fulfillment warehouse, estimated transit time across Germany is 3 to 5 business days (fulfilled Monday through Friday). Shipments are transported using reliable domestic logistics carriers to ensure safe delivery.
The total estimated delivery duration for your purchase is calculated by combining handling time with carrier transit time:
When your shipment leaves our facility, an automated shipping confirmation email is dispatched containing your unique parcel tracking number and carrier tracking page link. You can use this link at any time to monitor your shipment status and real time arrival updates.
Shipments may experience minor adjustments during national holidays, adverse weather conditions, or high volume carrier operations. Products with handling or transit schedules that overlap with an official national holiday will have their estimated delivery date extended by 1 business day. If your package is delayed beyond 7 business days, please contact our support team at info@troviica.shop for assistance.
Customers are responsible for providing complete and accurate shipping details at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, or failure to collect the parcel from a local carrier hub, you may be required to cover original re delivery costs.
If your package arrives damaged, please document the physical condition with photos and report it to info@troviica.shop within 48 hours of delivery. In the event of a lost package where carrier tracking indicates non delivery after estimated transit timeframes, our team will open a carrier investigation to initiate a replacement or refund processing.
We deliver to standard street addresses across Germany. Deliveries to PO Boxes, APO, FPO, or military bases are subject to carrier restrictions. Please ensure a physical street address is supplied during checkout to prevent carrier delays.
You can request an order cancellation before your parcel enters fulfillment dispatch by contacting us immediately via email or phone. Once an order has entered handling or carrier transport, it cannot be canceled and must follow our standard return procedures.
For details on returning items and processing refunds, please visit our official Return and Refund Policy page.
For any questions or shipping inquiries, please reach out using our business details below:
